Privacy Policy

Effective Date: [1.01.2025]

Welcome to Play99Exch. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile app, and betting services. By accessing Play99Exch, you agree to the terms outlined in this policy.

1. Information We Collect

When you register and use Play99Exch, we collect the following types of data:

1.1 Personal Information

✔ Name, date of birth, and gender.
✔ Contact details (phone number, email address).
✔ Government-issued ID (for verification purposes).

1.2 Financial Information

✔ Deposit and withdrawal details.
✔ Payment method data (UPI, bank details, e-wallet information).

1.3 Technical Information

✔ Device information (IP address, browser type, operating system).
✔ Login details, session activity, and betting history.
✔ Cookies and tracking technologies.

1.4 Communication Data

✔ Customer support chats, emails, and feedback submissions.
✔ Responses to promotions and surveys.

2. How We Use Your Information

Play99Exch uses your data to improve your betting experience and ensure security. The key purposes include:

2.1 Account Management

✔ Creating and verifying your account.
✔ Processing deposits and withdrawals.
✔ Managing your betting activity and transactions.

2.2 Security and Fraud Prevention

✔ Detecting and preventing unauthorized access.
✔ Monitoring transactions for fraud and suspicious activity.
✔ Verifying user identity through KYC (Know Your Customer) procedures.

2.3 Customer Support

✔ Assisting users with account or betting issues.
✔ Responding to inquiries and resolving disputes.

2.4 Personalization and Marketing

✔ Sending promotions, offers, and bonus notifications.
✔ Customizing your betting experience based on preferences.

2.5 Legal and Compliance Purposes

✔ Adhering to gambling regulations and anti-money laundering laws.
✔ Sharing required information with regulatory authorities when necessary.

3. How We Protect Your Information

We implement strict security measures to keep your personal data safe:

✔ Data Encryption: All personal and financial data is encrypted using SSL (Secure Socket Layer) technology.
✔ Access Control: Only authorized personnel have access to sensitive user information.
✔ Two-Factor Authentication (2FA): Additional security layers to prevent unauthorized account access.
✔ Regular Audits: Security audits and updates to protect against cyber threats.

Despite our best efforts, no online platform is completely secure. Users are encouraged to maintain strong passwords and avoid sharing account details.

4. Sharing Your Information

Play99Exch does not sell or rent your personal data. However, we may share your information under specific conditions:

4.1 With Service Providers

We may share data with third-party payment providers, fraud detection services, and customer support providers to improve our platform.

4.2 With Legal Authorities

If required by law, we may disclose information to government agencies or law enforcement for investigations related to fraud, money laundering, or other illegal activities.

4.3 With Affiliate Partners

We may share anonymized data with marketing partners to improve promotions and bonuses.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device to improve your website experience.

5.2 How We Use Cookies

✔ To remember login details for faster access.
✔ To track betting activity and offer personalized recommendations.
✔ To analyze website performance and detect fraudulent activity.

5.3 Managing Cookies

Users can disable cookies through browser settings, but this may impact website functionality.

6. Data Retention

✔ We retain user data as long as your account is active or as required by law.
✔ If you close your account, we may keep transaction records for regulatory compliance.
✔ Data may be deleted upon request, except for cases where retention is legally required.

7. User Rights and Choices

As a Play99Exch user, you have rights over your personal data:

✔ Access: Request a copy of your personal data.
✔ Correction: Update inaccurate or incomplete details.
✔ Deletion: Request data removal (subject to legal requirements).
✔ Marketing Preferences: Opt-out of promotional emails and notifications.

To exercise your rights, contact Play99Exch support via email or live chat.

8. Third-Party Links and External Sites

Play99Exch may contain links to third-party websites (e.g., payment providers). We are not responsible for their privacy practices. Users should review external privacy policies before sharing information.

9. Children’s Privacy

✔ Play99Exch is strictly for users aged 18 and above.
✔ We do not knowingly collect data from minors.
✔ If underage gambling is detected, the account will be closed immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of major changes via email or website notifications.

11. Contact Us

For any privacy-related concerns, reach out to:

📧 Email: info@play99exchh.com
💬 Live Chat: Available 24/7By using Play99Exch, you agree to this Privacy Policy and our commitment to securing your data.

🔹 Enjoy safe and responsible betting with Play99Exch!